Appointments

 

It may not be necessary for you to attend for an appointment.

You can submit details about your condition or your administration request and you will receive a response from the practice usually within 24 hours but you will be advised of the timeframe once you have submitted.

Book an Appointment

We aim to offer our services in a comfortable surrounding with polite and friendly staff.

Change or Cancel an Appointment

Please give us as much notice as possible, and at least 1 hour before your appointment time. This will enable us to offer your appointment to someone else.

Ways to cancel

  1. Telephone us on 020 7739 5497.
  2. Cancel using our online services
  3. Cancel through the NHS App

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. 

Cancellations notified less than 1 hour before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources.

See our Missed Appointments Policy

The Practice unfortunately experiences a large number of missed appointments each year.

First DNA: You will receive either a text message (if we have your mobile number) or an initial letter to state that you have missed an appointment and the practice will be monitoring any further DNAs.

Second DNA: A letter will be sent to you after you have missed further appointments. This letter will explain the surgery policy and that if you DNA 3 or more appointments you may be deducted from the surgery list.

Final DNA: The matter will be brought to the attention of the Practice Manager and your registered GP to review possible removal from the practice list.

Missed GP appointments costing NHS millions

Out of Hours

Enhanced Access

Ask at reception for enhanced access information

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

Chaperones

You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.

Read our Chaperone Policy