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Patient Participation Group
Our Patient Participation Group (PPG) meets to provide a forum for discussion about the practice.
About the Patient Group
The purpose of a Patient Participation Group is to ensure that patients are involved in decisions about the range and quality of services provided by their practice. These groups can be crucial in providing us with patient feedback on the access to the surgery and systems such as appointment booking but also helping us to make the experience attending the surgery a positive one for all.
We are looking for a broader range of patients to join in order to give a good balance to the group.
What does the PPG do?
The NHS are supportive of PPGs and is keen to see more patients engage with their local practice and on wider health issues. It recognises that this involves two different but complementary PPG roles: 1. helping their GP practice to improve services for patients and 2. contributing to the NHS's clinical commissioning plans.
1. The PPG helps the Practice communicate and build prositive relationshsips with it patients population. The core objective of the PPG is to support the Practice to achieve its health promotion aims by liaising between patients and the Practice. It is a forum for considering the wider issues of running the practice, and for introducing new ideas and initiative. Patients' views are sought through regular patient surveys, which are analysed to formulate an action plan, which is implemented by the Practice.
2. The PPG is invited to comment on the NHS's plans for care provision in all area as they come under review, such as emergency provision, frailty management, diabetes treatment, etc. Your experience of NHS treatment is a valued input to planning furure provision. Blithehale medical centre is supportive of the NHS's patient-driven model, and welcomes patients getting involved.
The PPG does not deal with individual issues between doctor and patient.
Interested in joining?
If you are interested in joining our Patient Reference Group, please complete our secure online form below and an Officer of the Group will get back to you as soon as possible.
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
Latest PPG Minutes
July 2025
Previous Minutes
- TDB – Agreed, new lead for practice posters.
- JG also offers to provide some Age UK posters.
Staff Changes
- New ST2-3 starting in August – Dr Ritu Bhardwaj (1 ½ year placement)
- Dr Tawassal Riaz (ST3) has now left.
- Medical students – Emily & Keerthika.
Other Business
- MM: Concerns regarding delays with blood test appointments – explains that lack of appointments ultimately delayed treatment at hospital.
- SK: Explains that we are not able to refer to RLH for bloods anymore and have had long-term sickness in phlebotomy team. Encouraged to speak directly with SK if it happens again in the future in exceptional circumstances, as we may be able to help.
- MM: Good feedback re self-check in machine.
- TDB: Discussion regarding CQC currently assessing in this area. Encourages practice to take Carers and their role into consideration.
- JG: Discussion re Assisted Dying Bill. “Compassion in Dying” – Advance Decision to Refuse Treatment. JG offers to provide the practice a copy.
- Note: Agreed to discuss with GPs in clinical meeting for awareness.
Subsequent conversation regarding book recommendations – “it’s your problem now” (end-of-life planner to leave for family members) and “Before I Go” by Jane Duncan Rogers.
- Note: Agreed to discuss with GPs in clinical meeting for awareness.
- JG: Re sheltered accommodation and gaps in services provided. Query re links for social workers.
- TDB: Provided the information.
- JG: Discussion regarding foot care services.
- Note: Informed that multiple podiatry services were cut a few years ago. Emergency service available for acute problems, but very limited options for non-diabetic patients.
- LG: Discussion regarding blood tests. Asked to book bloods; was told test was fasting, but appointment was booked on the same day. Text reminder also does not mention this.
- RK: To discuss in nursing/reception team meeting.
- LG: Conversation regarding website – can we add GP specialities/special interests?
- KS: To discuss with clinicians and bring to next meeting.
- LG: Discussion regarding complaint/incident with staff member.
- SK: To discuss directly with BJ (practice manager).
- LG: Re movement/exercise classes (produced and organised by LG). Very keen for practice to advertise.
To be discussed in management meeting and at the next meeting.